Last updated 5 October 2026
These Terms of Use (“Terms”) govern your access to and use of the Enfacta website, applications, and related
services (collectively, “Enfacta”, “we”, “us”, or “our”). By accessing or using Enfacta, you agree to these Terms.
If you do not agree, you must not use Enfacta.
1. OVERVIEW OF ENFACTA
Enfacta is a local-first desktop application that helps users organise, index, analyse and query information using AI models that run locally on the user’s device.
Workspace documents, indexes, locally stored facts, conversations and query content are designed to remain within storage controlled by the user and are not sent to Enfacta servers for AI processing.
Some Enfacta features require an internet connection, including software and AI model downloads, software updates, licensing and subscription verification, billing and account-management services, and access to connected services such as Microsoft OneDrive, SharePoint and Outlook.
2. ELIGIBILITY AND ACCOUNTS
You must be at least 18 years old to subscribe to, administer or use an Enfacta account.
You do not need to create a traditional username-and-password account merely to browse the Enfacta website.
Enfacta uses an email-based identity for licensing, product access and account-management purposes. A single user identity may hold access to more than one Enfacta product or subscription entitlement.
Where a subscription provides multiple seats, individual seat holders may have access to Enfacta without being the owner or billing administrator of the subscription.
You are responsible for ensuring that any email address you provide is accurate, accessible and appropriately secured.
3. SUBSCRIPTIONS AND BILLING
3.1 Plans
Enfacta offers subscription plans providing access to paid features.
Pricing, included features, seat limits, billing frequency and other plan details are displayed on our website and may change from time to time. Changes to an existing paid subscription will apply in accordance with applicable law and any notice provided to you.
3.2 Payments
Payments are processed by Stripe, a third-party payment provider. GroundState Labs does not store your full payment-card details.
By subscribing, you authorise Stripe to charge your selected payment method in accordance with your chosen plan.
3.3 Subscription ownership and seats
A subscription may have one subscription owner and one or more authorised users or seat holders.
Holding a product entitlement or allocated seat does not necessarily make that user the subscription owner.
Certain actions, including access to subscription billing management and regeneration of Team codes, are restricted to the verified subscription owner.
3.4 Managing your Subscription
The verified subscription owner may manage eligible subscription settings, payment methods and cancellation through Enfacta’s secure billing-management workflow, which provides access to Stripe’s customer portal.
3.5 Failed Payments
If a payment fails, Stripe may retry the charge according to its retry policy. If payment cannot be collected, your subscription may be cancelled.
3.6 Refunds
Except where otherwise required by applicable law, subscription fees are non-refundable.
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights available under the Australian Consumer Law.
4. USE OF AI MODELS
Enfacta uses locally run AI models and local AI inference components.
AI model files may be downloaded during installation, setup or use from third-party model repositories or providers. Those models remain subject to the licences and terms specified by their respective authors or rights holders.
Unless expressly stated otherwise, third-party AI models are not owned by GroundState Labs.
AI-generated output is probabilistic and may be inaccurate, incomplete, outdated or misleading. You are responsible for reviewing and verifying output before relying on it.
Enfacta is a software tool and does not itself provide legal, financial, medical, safety or other regulated professional advice.
5. DATA PRIVACY, LOCAL STORAGE AND CONNECTED SOURCES
Enfacta is local-first by design.
Workspace documents, indexes, stored facts, conversations and query content are designed to be stored in storage controlled by the user rather than on Enfacta-operated AI servers. Where Enfacta processes this information using local AI models, inference occurs on the user's device.
Enfacta does not use your workspace documents, indexes, stored facts, conversations or query content to train AI models.
Some services necessarily involve limited online data processing. These include licensing, subscription and billing administration, account verification, support, software updates, model downloads and connected-service authentication.
If you choose to connect Microsoft services such as OneDrive, SharePoint or Outlook, Enfacta uses permissions you authorise to access the selected information and perform the functions you request.
For cloud document sources, Enfacta may list folders and files you browse or select, import selected information to your locally controlled workspace, and check linked locations for changes. Enfacta does not modify or delete source documents in your OneDrive or SharePoint unless a feature expressly tells you otherwise.
Outlook-related features may read information from authorised mail folders and, where supported and requested, create or assist with email drafts. Enfacta does not automatically send email on your behalf.
Information stored by Microsoft or another connected provider remains subject to that provider’s infrastructure, security and terms.
You are responsible for: securing your device and email account; maintaining appropriate backups; managing local and cloud-service access permissions; and ensuring you have authority to process information you add or connect to Enfacta.
Enfacta cannot protect against risks outside its control, including malware, hardware failure, unauthorised physical access, compromised user accounts or failures of third-party services.
For more information about website, licensing, billing, account, support and connected-source data, see ourPrivacy Policy.
6. ACCEPTABLE USE
You agree not to use Enfacta to: violate applicable laws or regulations; infringe another person's intellectual-property or privacy rights; distribute malware or intentionally harmful content; circumvent or attempt to circumvent licensing, authentication, seat limits or security controls; orreverse engineer, decompile or attempt to extract source code except to the extent that such restriction is prohibited by applicable law.
We may suspend or terminate access where these Terms are materially breached.
7. INTELLECTUAL PROPERTY
Enfacta software, branding, website content and documentation are owned by GroundState Labs Pty Ltd or its licensors and are protected by applicable intellectual-property laws.
Subject to these Terms and payment of any applicable subscription fees, you are granted a limited, non-exclusive, non-transferable licence to use Enfacta for its intended purpose.
This licence does not prevent an authorised user from using a seat validly allocated to them under a Team subscription.
You retain ownership of documents, information and other content you provide to Enfacta.Third-party software and AI models remain subject to their applicable third-party licences.
8. DISCLAIMERS
Enfacta is provided on an “as available” basis.
AI-generated output may contain errors and must not be treated as inherently accurate merely because it was generated from information supplied to Enfacta.
To the maximum extent permitted by law, GroundState Labs does not make additional guarantees regarding uninterrupted availability, error-free operation or the accuracy of AI-generated output.
Nothing in these Terms excludes, restricts or modifies any guarantee, warranty, right or remedy that cannot lawfully be excluded, restricted or modified.
9. LIMITATION OF LIABILITY
To the maximum extent permitted by law, GroundState Labs’ aggregate liability arising out of or relating to Enfacta will not exceed the greater of: (a) the subscription fees paid or payable for the affected Enfacta subscription during the 12 months immediately preceding the event giving rise to the claim; and (b) AUD $1,000.
This limitation does not apply to liability arising from fraud, wilful misconduct, or any liability that cannot lawfully be excluded or limited.
Nothing in these Terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, restricted or modified, including rights under the Australian Consumer Law.
10. TERMINATION
You may stop using Enfacta at any time.
We may suspend or terminate access to paid features where: required subscription payments remain unpaid; a payment dispute or chargeback affects the applicable subscription; these Terms are materially breached; access is being used fraudulently or in circumvention of licensing controls; or suspension or termination is otherwise reasonably necessary to protect Enfacta, its users or its systems.
Termination does not affect accrued payment obligations or rights and remedies that survive termination.
11. ACCOUNT ACCESS, EMAIL ADDRESS & RECOVERY
Enfacta does not use a traditional username-and-password account for normal product access. User identity and product access are associated with an email address and Enfacta's licensing and entitlement records.
An individual user identity may hold multiple separate product entitlements.
11.1 Managing Your Account
Account-management functions may include licence status, device management, email management, Team code management and subscription management.
Some functions are available to all authorised users, while subscription-owner functions — including billing management — may be restricted to the verified subscription owner.
Some account-management actions can only be initiated through the Enfacta application or an Enfacta-provided secure self-service workflow.
11.2 Changing Your Email Address
Where available, users may change the email address associated with their Enfacta identity through the supported in-app email-change process.
For security purposes, Enfacta may require verification through the user's existing email address before applying a change.
If the new email address is already associated with an existing Enfacta user identity, eligible product access may be associated with that existing identity rather than creating a duplicate identity.
Changing the email address used by an individual seat holder does not, by itself, transfer ownership of a subscription. Subscription ownership changes only where appropriate to the applicable subscription and account relationship.
Enfacta does not ordinarily process email-address changes solely on the basis of an unauthenticated public support request.
11.3 Account Recovery
If you lose access to both: the email address associated with your Enfacta identity; and the Enfacta application or other available self-service verification method, you may request assistance from Enfacta support.
Recovery is not automatic and may require reasonable identity or subscription verification.
Depending on the circumstances, we may request information such as: the previous account email address; subscription or product details; subscription date; device or licence information; or limited billing information sufficient to assist with verification.
We may refuse or limit an account-recovery or ownership-change request where we cannot reasonably verify that the requester is authorised.
11.4 Support Limitations
Enfacta support will not knowingly bypass account-security controls, disclose another person's account information or transfer subscription ownership without appropriate verification.
Users remain responsible for maintaining access to their email account and securing their local device.
12. CHANGES TO THESE TERMS
We may update these Terms from time to time.
Where a change materially affects an existing paid subscription or user rights, we will provide notice where required by applicable law.
The current version of these Terms will be published on our website with an updated “Last updated” date.
Your continued use of Enfacta after an update takes effect constitutes acceptance of the revised Terms to the extent permitted by law.
13. GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia.Nothing in this section limits any rights a person may have under laws that apply regardless of the chosen governing law.
14. CONTACT
Enfacta is operated by GroundState Labs Pty Ltd (ACN 696 890 310), Australia.
Questions about these Terms may be directed to:marin@groundstate-labs.com